Via Twitter on the 13th April.
What is an appropriate time scale for a manager to respond to matters raised by an AM on behalf of their constituent, please?
Powys County Council came back immediately.
“we seek to do so as quickly as possible, but certainly to acknowledge within 5 working days and respond within 20 working days”
All inquires are to be dealt with this way -but well done to the Powys Council twitter team.