Gwynedd Council Data Protection Fail.

Preparing  paperwork for the meeting with the independent invesigators dealing with my stage 2 complaint against Gwynedd council, I was astonished by the council’s use of a black marker to censor comments made by managers to other agencies involved with the family.
The investigators were more shocked than I and told me there was no need or reason for council staff to censor and it should not have happened.
Then I discovered Gwynedd council had also sent me the personal information of another person.
Oh dear.

Failings At Cyngor Gwynedd Children And Families Dept.

Though the parents 2nd stage complaint against Cyngor Gwynedd Council showed serious failings within the Children and Families Department and was upheld by independent investigators in 2010 nothing has changed.

I have read through the report and noticed that many names involved back then are now ensconced as managers in Gwynedd social services, though it is not for me to say if these same people are now acting out of spite or have always been so unprofessional.

My experience working in the mental health field with dementia, learning difficulties, challenging behaviour and acquired brain injury was no use to me at all in this case and I was playing catch up for the first year learning about PDA, the boy’s complex needs and gaining his trust.

I stood back and watched as first the Council got in contact and after discussions agreed that support may be available and a social worker would be assigned. Everyone was wary because of the behaviour of social services in the past but it was agreed that help towards social skills and integration was more important.

A social worker was allocated and a support worker was granted. Unfortunately the support was still not provided and so in desperation a solicitor was contacted and only then was a support worker assigned.

The first social worker was replaced by a second , this time from Children and Families, as the disability team would not assess, due to the boy having too high an IQ. This social worker introduced himself as having no experience of Autism and was not a disability social worker but said he was there to help.

He did not endear himself to anyone over the next period by comments such as –

‘We are really doing the education departments job’

‘What to do you want a core assessment for? I don’t see what use it will be, can you explain to me how you think it will benefit *****? ‘

‘I’m a very busy man you know’ (when he failed to phone back)

‘This service is really for people that need a social worker’

But he was all my partner had to work with and the fact the boy was, finally, going to get help with socialisation and independent living skills was enough for me to still my misgivings and keep my professional mouth shut.

The help and support that eventually began was anything but.

Communication was poor and I mean mono-syllabic from the support worker when asked for feedback. One day he just grunted at me when I tried to engage him.
Different days different times and sessions that were arranged with less than 24 hours notice – and sessions were strictly on a take it or lose it basis.

The stress of dealing with this ‘care support’ had a knock on effect in dealing with other aspects of care and we all suffered for a period.

So a letter of complaint was sent to Support Services at Cyngor Gwynedd Children and Families Dept asking for continuity of times and reminding them that due to the boy’s complexities the family had no idea of where he was taken, what subjects were discussed or how he engaged with others if at all and simply a plea for feedback to help us to help him progress with socialisation.

It is called team work and every professional in the care field will recognise its importance for the child and family – except, it appears, at the Children and Families Department of Gwynedd council.

A letter was duly received apologising for blah blah blah and informing us that we had to ask the social worker to ask the support worker to communicate with us re the sessions !!!! But they did take on board our need for certain times to avoid clashing with the child’s education.

To be fair we were allowed the same time and day every week which removed so much stress and I am grateful for that. Imagine being grateful for a regular weekly slot from a children and families service(!) but I truly was.

The feedback from the support worker however did NOT materialise.
(Another social worker was asked further down the line again if we could have some feedback – again nothing)

In fact we did receive reports written by the support worker eventually. We asked Social Services for their file on the family and they were included. So much interesting information (and mis-information)  But that is for future posts.

My misgivings and worry about what I considered unprofessional and totally unacceptable behaviour turned to anger when I returned home and found my wife crying. She had had a phone conversation with the social worker which had caused her upset.

Then after I listened to the recording of the conversation I became quite upset, too.

A meeting between the social worker and my wife had been arranged but I wanted to be there for support so I emailed Cyngor Gwynedd Customer Care to raise my concerns about their social worker, Jamie Haydon and cancel the meeting.

My email and first contact with Cyngor Gwynedd Council was dated 29th Feb, 2016.

Cyngor Gwynedd Council “Deluged With Complaints.”

More than one in four calls to Gwynedd Council are going unanswered because its departments are being deluged with complaints.

Frustrated residents are giving up after failing to get through to officers within a reasonable amount of time, a report has said.

The biggest areas of complaint have been identified as grass cutting , the closure of public toilets and changes in the arrangements for collecting garden waste.

In total 144,862 calls were abandoned out of more than 500,000 made directly to council workers last year. The problem is particularly acute at peak times on Mondays, Tuesdays and Friday afternoons, the Corporate Scrutiny Committee will be told.

The local authority has admitted that the findings are unacceptable and that it planned to draft in new call centre staff to resolve the issue.

Fewer than half of the calls were answered within 15 seconds last year.

A spokesman for the council said it had been inundated with people ringing them to complain.

“We have experienced unprecedented demand over the past few months with the number of calls; and as the report notes, one of the biggest problems facing the service is lack of staff in the call centre, this was something the council hopes to fix by bringing in new employees.”

The spokesperson added: “As is clear from the report, we have identified a number of things that contribute to these problems and have taken steps to address them, working together with the extremely hard working members of staff at the contact centre.

“We are also recruiting more staff to deal with these problems in the short-term because some of those solutions, like the greater emphasis on self-service, could take a little time to bear fruit.

“The Council is not happy with the performance as it is.”

But UKIP’s Assembly Member for North Wales, Michelle Brown AM blasted the council’s record.

She said: “It beggars belief that the council are seeking to blame the public for their poor performance, especially when the calls have been generated by local people unhappy with the council’s poor performance in other areas.

“Only in the world of a dysfunctional local authority does it seem acceptable to say, ‘if people stopped calling to tell us how badly we’re doing, we would be able to answer their calls more quickly.’

“It’s no surprise to me that people are calling to complain when they are paying more in council tax but getting less for it.

“Nowhere in their plans for dealing with the problem do they mention actually addressing the problems the local people are complaining about.

“It seems logical that if the council want fewer people calling to complain, they should improve their performance as a local authority and give people less reason to complain in the first place.

“The council have clearly forgotten that they work for the local residents, not the other way round.”

see also Gwynedd’s Failing Council –


Challenging Behaviour And Cyngor Gwynedd.

I wonder if the Children and Families Department in Gwynedd ever ask themselves the question “how did we get here ?”

They have had Assembly Members for Wales, Members of Parliament, District Councillors, County Councillors, the Ombudsman for Wales all notified of systemic failures in the Department and asking questions of their behaviour.

I have been astounded at how ineffectual all these people are against council managers – whom, it appears, can behave as badly and unprofessionally as they like and there is no comeback – but that is for another post.

My involvement only began, last February, after a phone conversation between my wife and a social worker.

Remembering that – Gwynedd need to be reminded that challenging bad behaviour does not mean people are whiny bastards – it just means they are challenging bad behaviour.


Gwynedd Councillors Contact Details.

Local Councillors are elected by the community to decide how the council should carry out its various activities. They represent public interest as well as individuals living within the ward in which he or she has been elected to serve a term of office.

They have regular contact with the general public through council meetings, telephone calls or surgeries.

Councillors are not paid a salary for their work, but they do receive allowances. By law, all members of the Council are required to complete a declaration of interest form, the details of which are published annually.

Craig ab Iago

Arthog, 59 Ffordd Rhedyw, Llanllyfni, Gwynedd, LL54 6SN

Home: 01286 479093

Home mobile: 07825 661721


Plaid CymruLlanllyfni

Stephen W. Churchman

Liberal Democrat Group Leader

Minffordd House, Garndolbenmaen, Gwynedd, LL51 9TX

Home: 01766 530661

Home mobile: 07927 609359


Liberal DemocratsDolbenmaen

Endaf Cooke

21 Stryd Llyn, Caernarfon, Gwynedd, LL55 2AD

Home: 01286 678 605

Home mobile: 07747 405 562


Llais GwyneddSeiont

Annwen Daniels


3 Pant yr Onnen, Rhiwbryfdir, Blaenau Ffesiniog, Gwynedd, LL43 3LN

Home mobile: 07551 338259


Plaid CymruBowydd and Rhiw

Anwen J. Davies

PlasyngNgheidio, Boduan, Pwllheli, Gwynedd, LL53 8YL

Home: 01758 720327


Llais GwyneddEfailnewydd / Buan

Lesley Day

Tyddyn Sydney, Treborth, Bangor, Gwynedd, LL57 2NJ

Home: 01248 355180



Dyfed Wyn Edwards


Swyddfa’r Arweinydd, Cyngor Gwynedd, Caernarfon, Gwynedd, LL55 1SH

Work: 01286 679868

Home mobile: 07824 415345


Plaid CymruPenygroes

Elwyn Edwards

Bodaeron, Heol Pensarn, Y Bala, Gwynedd, LL23 7SR

Home: 01678 520378

Home mobile: 07879 337371


Plaid CymruLlandderfel

Gwynfor Edwards

Parth y Gwyddwch, Ffordd y Coleg, Llwyngwril, Gwynedd, LL37 2QN

Home mobile: 07703 824182


Green PartyDeiniol

Trevor Edwards

17 Stryd Fawr, Llanberis, Caernarfon, Gwynedd, LL55 4EN

Home: 01286 872319

Home mobile: 07747 757630


Thomas G. Ellis

Y Gilfach, Trawsfynydd, Gwynedd, LL41 4SE

Home: 01766 540902

Home mobile: 07867 982584



Alan Jones Evans

Cefn Isaf, Rhyduchaf, Y Bala, Gwynedd, LL23 7SD

Home mobile: 07879 227 819


Plaid CymruLlanuwchllyn

Aled Ll. Evans

Bryn Llwyn, Chwilog, Pwllheli, Gwynedd, LL53 6NX

Home: 01766 810703

Home mobile: 07786 015186


Plaid CymruLlanystumdwy

Dylan Fernley

24 Tan y Coed, Bangor, Gwynedd, LL57 1LU

Home mobile: 07874 225209



Jean Forsyth

23 Maes y Dref, Hirael, Bangor, Gwynedd, LL57 1YL

Home: 01248 355798



Gweno Glyn

Rhianfa, 9 Parc yr Efail, Efailnewydd, Pwllheli, Gwynedd, LL53 5TJ

Home: 01758 612235

Home mobile: 07811 441326


Plaid CymruBotwnnog

Simon Glyn

Coed Anna, Nanhoron, Pwllheli, Gwynedd, LL53 8PR

Home: 01758 730326

Home mobile: 07929 348432


Plaid CymruTudweiliog

Gareth Wyn Griffith

17 Bryn y Môr, Y Felinheli, Gwynedd, LL56 4LY

Home: 01286 676869


Plaid CymruY Felinheli

Gwen Griffith

Labour Group Leader

19 Llwybr Main, Mynydd Llandygai, Bangor, Gwynedd, LL57 4LJ

Home: 01248 601 081

Home mobile: 07941 736 483


LabourTregarth a Mynydd Llandygai

E. Selwyn Griffiths

5 Cefn y Gader, Morfa Bychan, Porthmadog, Gwynedd, LL49 9JA

Home: 01766 513142

Home mobile: 07444 299813


Plaid CymruPorthmadog (West)

Alwyn Gruffydd

Llidiart Ysbyty, Tremadog, Porthmadog, Gwynedd, LL49 9RN

Home: 01766 513025

Home mobile: 07836 366899

Llais GwyneddPorthmadog – Tremadog

Annwen Hughes

Plas Uchaf, Talsarnau, Gwynedd, LL47 6YA

Home: 01766 780971

Home mobile: 07919 582741


Plaid CymruLlanbedr

Christopher Hughes

4 Cae’r Eglwys, Rhostryfan, Caernarfon, Gwynedd, LL54 7LQ

Home: 01286 831553

Home mobile: 07827 812 935

Plaid CymruBontnewydd

John Brynmor Hughes

The Sun Inn, Llanengan, Pwllheli, Gwynedd, LL53 7LG

Home: 01758 712660

Home mobile: 07909 922571



Louise Hughes

20 Maesegryn, Llanegryn, Gwynedd, LL36 9SH

Home: 01654 711051

Home mobile: 07854 969441



Sian Wyn Hughes

Hiraethog, Lon Isaf, Morfa Nefyn, Pwllheli, Gwynedd, LL53 6BS

Home: 01758 720968

Home mobile: 07980 100095


Plaid CymruMorfa Nefyn

Jason Humphreys

29 Heol Newydd, Porthmadog, Gwynedd, LL49 9ED

Home: 01766 514905

Home mobile: 07446 790289


Llais GwyneddPorthmadog (East)

Peredur Jenkins

Cabinet Member for Resources

Cae Glas, Llanfachraeth, Dolgellau, Gwynedd, LL40 2EH

Home: (01341) 423693

Home mobile: 07799 761735


Plaid CymruBrithdir and Llanfachreth / Y Ganllwyd / Llanelltyd

Aeron M. Jones

2 Gernant, Bethesda Bach, Caernarfon, Gwynedd, LL54 5SJ

Home: 01286 832425

Home mobile: 07882 847043


Llais GwyneddLlanwnda

Aled Wyn Jones

Llwyni’r Wyn, Trefor, Caernarfon, Gwynedd, LL54 5LB

Home: 01286 660662

Home mobile: 07778 164157


Plaid CymruLlanaelhaearn

Anne Lloyd Jones

Hendy, Tywyn, Gwynedd, LL36 9RU

Home: 01654 710457



Brian Jones

Cefn-y-Bwlch, Lon Bwlch, Cwm y Glo, Gwynedd, LL55 4ED

Home: 01286 870831

Home mobile: 07964 286372


LabourCwm y Glo

Charles Wyn Jones

Dwyros, Ffordd Glanffynnon, Llanrug, Caernarfon, LL55 4PP

Home: 01286 676733


Plaid CymruLlanrug

Dyfrig Jones

Yr Hen Fecws, Carneddi, Bethesda, Gwynedd, LL57 3SF

Home: 01248 605468

Home mobile: 07810 874882


Plaid CymruGerlan

Elin Walker Jones

8 Lôn y Bryn, Eithinog, Bangor, Gwynedd, LL57 2LH

Home: 01248 364234

Home mobile: 07808 472204


Plaid CymruGlyder

Eric M. Jones


Afallon, Groeslon, Caernarfon, Gwynedd, LL54 7TU

Home: 01286 830626

Home mobile: 07469 215011



John Wynn Jones

Cabinet Member for the Environment

131 Ffordd Penchwintan, Bangor, Gwynedd, LL57 2YG

Home: 01248 352670

Home mobile: 07734 173407


Plaid CymruHendre

Linda Ann Jones

Llys Gwilym, Llan Ffestiniog, Gwynedd, LL41 4NY

Work: 01766 832378

Home: 01766 762775

Individual MemberTeigl

Sion W. Jones

10 Cremlyn, Bethel, Caernarfon, Gwynedd, LL55 1AJ

Home: 01248 670491

Home mobile: 07565 306965



Eryl Jones-Williams

22 Pentre Uchaf, Dyffryn Ardudwy, Gwynedd, LL44 2HF

Home: 01341 242758

Home mobile: 07340 035378


IndependentDyffryn Ardudwy

Beth Lawton

22 Maeshyfryd, Bryncrug, Tywyn, Gwynedd, LL36 9PS

Home: 01654 711851

Home mobile: 07747443619


IndependentBryncrug / Llanfihangel

I. Dilwyn Lloyd

Eryri House, Carmel, Caernarfon, Gwynedd, LL54 7AB

Home: 01286 882 149



June Marshall

30 Maes Berea, Bangor, Gwynedd, LL57 4TQ

Home: 01248 370955

Home mobile: 07788 134010


Liberal DemocratsMenai (Bangor)

Dafydd Meurig

Cabinet Member for Planning and Regulatory

Isfryn, Llanllechid, Bethesda, Gwynedd, LL57 3LB

Home mobile: 07765 400140


Plaid CymruArllechwedd

Dilwyn Morgan

Ger y Llyn, 41 Heol Tegid, Y Bala, Gwynedd, LL23 7EH

Home: 01678 520685

Home mobile: 07824 983305


Plaid CymruY Bala

Linda Morgan

Meusydd, 5 Blaen Ddôl, Dolgellau, Gwynedd, LL40 1SE

Home: 01341 421355

Home mobile: 07551 301187


Plaid CymruDolgellau (South)

Dewi Owen

Esgairgyfela, Aberdyfi, Gwynedd, LL35 0SP

Home: 01654 767267

Home mobile: 07866 201803



Edgar Wyn Owen

Glyn Awel, Waunfawr, Caernarfon, Gwynedd, LL55 4YY


Plaid CymruWaunfawr

Michael Sol Owen

Plas y Coed, Lôn Caernarfon, Pwllheli, Gwynedd, LL53 5LG

Home: 01758 612132

Home mobile: 07786 500420


Plaid CymruPwllheli (North)

W. Roy Owen

Independent Group Leader, Leader of the Opposition

39 Maes Meddyg, Caernarfon, Gwynedd, LL55 2SF

Home: 01286 672 618

Home mobile: 07817 674915



W. Tudor Owen

Langdale, 2 Uxbridge Square, Caernarfon, Gwynedd, LL55 2RE

Home: 01286 672436

Home mobile: 07774 628909


Plaid CymruPeblig

Nigel Pickavance

30 Kingsley Avenue, Maesgeirchen, Bangor, Gwynedd, LL57 1TA

Home: 01248 370166

Home mobile: 07944 694801



Peter Read

Parc Glas, Pentreuchaf, Pwllheli, Gwynedd, LL53 8DX

Home: 01758 750196

Home mobile: 07876 725730


Llais GwyneddAbererch

E. Caerwyn Roberts

Ysgubor, Llandanwg, Harlech, Gwynedd, LL46 2SB

Home: 01766 780344

Home mobile: 07704 805767


Plaid CymruHarlech/Talsarnau

Gareth A. Roberts

4 Bryn Heulog Terrace, Bangor, LL57 4SY

Home: 01248 372930


Plaid CymruDewi

John Pughe Roberts

Cerddin, Llanymawddwy, Machynlleth, SY20 9AJ

Home: 01650 531234

Home mobile: 07713 165941



W. Gareth Roberts

Cabinet Member for Adults, Health and Wellbeing

Cwrt, Aberdaron, Gwynedd, LL53 8DA

Home: (01758) 760478

Home mobile: 07967 467379


Plaid CymruAberdaron

Mair Rowlands

Cabinet Member for Children, Young People and Leisure

9 Glantraeth, Bangor, Gwynedd, LL57 1HQ

Home mobile: 07912 433202


Plaid CymruMenai (Bangor)

Angela Russell

Brig-y-Don, Llanbedrog, Pwllheli, Gwynedd, LL53 7NU

Home: 01758 740555

Home mobile: 07789 554507



Dyfrig L. Siencyn

Deputy Leader

Plas y Bryn, Ffordd y Gader, Dolgellau, Gwynedd, LL40 1RH

Home: 01341 422243

Home mobile: 07712 199541


Plaid CymruDolgellau (North)

Mike Stevens

Verano, Pier Road, Tywyn, Gwynedd, LL36 0AU

Home: 01654 712225

Home mobile: 07778 564755



Gareth Thomas

Cabinet Member for Education

Alaw Cynfal, Penrhyndeudraeth, Gwynedd, LL48 6PR

Home: 01766 770015

Home mobile: 07855 441206


Plaid CymruPenrhyndeudraeth

Glyn Thomas

7 Maes Hyfryd, Caernarfon, Gwynedd, LL55 1DN

Home: 01286 678654



Ioan Thomas

Cabinet Member for Housing, Customer Care, Libraries, Deprivation and Equality

Strade, 65 Cae Gwyn, Caernarfon, Gwynedd, LL55 1LL

Home: 01286 673828

Home mobile: 07810 648647


Plaid CymruMenai (Caernarfon)

Hefin Underwood

14 Bron y De, Pwllheli, Gwynedd, LL53 5AT

Home: 01758 613859

Home mobile: 07872 665467


IndependentPwllheli (South)

Ann Williams

14/4 Stryd y Ffynnon, Gerlan, Bethesda, Gwynedd, LL57 3TR

Home: (01248) 601583

Home mobile: 07778 552247


Plaid CymruOgwen

Eirwyn Williams

20 Min y Môr, Cricieth, Gwynedd, LL52 0EF

Home: 01766 522802



Elfed Williams

12 Ffordd Deiniol, Deiniolen, Caernarfon, Gwynedd, LL55 3LL

Home: 01286 871406

Home mobile: 07729 394230



Gethin Glyn Williams

Dwynant, Bontddu, Dolgellau, Gwynedd, LL40 2UR

Home mobile: 07890 705180


Plaid CymruAbermaw

Gruffydd Williams

3 Llys Llywelyn, Nefyn, Pwllheli, Gwynedd, LL53 6JF

Home mobile: 07486 686783


Plaid CymruNefyn

John Wyn Williams

1 Blaen y Wawr, Bangor, Gwynedd, LL57 4TR

Home: 01248 370 737

Home mobile: 07989 134 456


Plaid CymruPentir

Owain Williams

Llais Gwynedd Group Leader

Gwynus, Pistyll, Pwllheli, Gwynedd, LL53 6LY

Home: 01758 750557

Home mobile: 07768 960695

Llais GwyneddClynnog

R. H. Wyn Williams

Llwyn, Lôn Rhoslyn, Abersoch, Pwllheli, Gwynedd, LL53 7BE

Home: 01758 712779

Home mobile: 07483 228140


Plaid CymruAbersoch

R. Hefin Williams

Ffiolau’r Grug, Rhiwlas, Bangor, Gwynedd, LL57 4GA

Home: 01248 352 890

Home mobile: 07922 997 592


Plaid CymruPenisarwaun

Mandy Williams-Davies

Cabinet Member for Economy and Community

19 Y Sgwar, Blaenau Ffestiniog, Gwynedd, LL41 3UL

Home: 01766 830652

Home mobile: 07787 934308


Plaid CymruDiffwys and Maenofferen